Discover What You Truly Need from Your Houston Managed Service Provider: Experience AVATAR’s Client-Centric Approach to Managed Services.

Understanding your expectations is crucial when partnering with a Managed Service Provider (MSP). MSPs are IT specialists who support and enhance their clients’ technology infrastructure. However, there can often be a gap between what clients expect and what they truly desire in an ideal partnership.

We prioritize listening to our clients and fostering a collaborative working environment at AVATAR. Below are some key areas where we go above and beyond to meet your needs.

Immediate Support When You Need It Most

As an MSP, we recognize that some support calls are routine while others are time-sensitive. An instant response can be the difference between preventing a data breach and managing the aftermath of a security incident. Endless ringing, voicemail prompts, or being passed through multiple options can be frustrating and detrimental to the relationship.

That’s why we operate 24/7, ensuring that we are always ready to assist you promptly and professionally, whether your call concerns a minor inquiry or an urgent cybersecurity threat.

Effective Communication: Keeping You Informed

We understand that various stakeholders are involved in business operations, and effective communication is key. Providing the correct information to all parties helps keep everyone informed and prevents potential conflicts—especially during a security incident.

At AVATAR, we take control during crises, following established protocols for a calm and efficient response. With our experience across multiple sectors, we can help build a library of procedures that raise staff awareness and ensure a swift transition from crisis to remediation.

Compliance with Cyber Insurance Policies

For many industries, compliance isn’t just recommended—it’s required. A competent MSP should help identify gaps and deliver solutions to meet regulations. As a client, you should also understand the investment needed for compliance, future actions, and industry best practices.

At AVATAR, we take a holistic approach to ensure your peace of mind today and tomorrow.
Find out more about cybersecurity risk and compliance here.

You speak, but does your MSP listen?

Effective collaboration means your MSP should listen as much as they talk. Consider a change if your provider offers cookie-cutter solutions prioritizing their agenda over yours. At AVATAR, we customize every interaction, investing time to understand your goals and plans for the future.

How Can AVATAR Help?

If you are looking for a quantitative picture of the IT health of your business, we know we can help. Our system for calibrating and onboarding clients has been honed over the years. Clients today expect their data to be protected and secure, and practical strategies exist to minimize risk within your organization. With clients across various industries, we listen to your unique challenges and opportunities to create a tailored IT roadmap. As a premier provider of IT Managed Services in Houston, we focus on our area of expertise, allowing you to concentrate on your core business.

Are you interested in finding out more? Give us a call today.

In a competitive market, we would like to earn your trust. Find out more about our fully managed and co-managed IT Services