A Managed IT Service Provider: The AVATAR Advantage Difference

Numerous small and medium-sized businesses recognize the immense value of an IT-managed services provider (MSP) when they encounter a dilemma or crisis. One way to integrate specialized IT support into a business is to seek assistance after a cybersecurity incident or data loss due to a fire or flood. The alternative is establishing a robust IT foundation that proactively supports day-to-day operations. The AVATAR Advantage is a proven and comprehensive package of managed IT services that reduces IT risk and maximizes return on investment (ROI).

With IT such an integral part of business processes across industry sectors, 24/7 availability, speedy response times, the ability to protect client data, and 100% accuracy are expected to retain existing customers and win new clientele. For many industry sectors, more than protecting client data is required. This capability must be proven by achieving cybersecurity compliance. For business owners whose core business is not IT-related, a Managed IT Service Provider can always add value, hopefully preventing IT-related issues before they become evident. If a cyber threat is detected, our security operations center is on standby to monitor, prevent, detect, investigate, and respond immediately, protecting your uptime, reputation, system integrity, and client information. With best-in-class average resolution times, we know how important it is to act with intention. We support rigorous staff training and protocols to kickstart any mitigation efforts so downtime is minimized and decisions are made confidently rather than rooted in panic.

IT drives client-facing interfaces and also back-end operations. It can improve productivity by automating mundane tasks, freeing up staff to focus on being more productive and creative when looking to maximize profit margins, develop professionally, gain new skills, and grow the business. The IT landscape is rapidly changing with exciting opportunities in cloud computing and artificial intelligence, and the importance of robust procedures and processes to safeguard data integrity should always be prioritized. What could a Managed IT Service Provider do for you and your business? Let’s take a deep dive into The AVATAR Advantage.

Manage your IT spend

AVATAR Managed Services has a proven system that makes IT spending predictable, allowing a business owner to budget their IT costs. AVATAR’s fees are not based on the number of incidents that occur; they are predictable and all-inclusive, and they look at information technology holistically across every application within the business. Anyone who has faced a cyber breach event will understand the unpredictable costs, not just in terms of money but also time and reputational damage. When IT is crucial to a business, being reactive is a risk. Successful deployments, upgrades, and maintenance are managed through risk management and change control to underpin a stable IT platform that is safe, reliable, secure, scalable, and highly available. Technology should be seen as a powerful tool to empower a business rather than a complicated burden necessary to operate in today’s high-tech marketplace. We cut through the jargon to explain what is essential and why it matters.

Tailored IT Roadmaps

Every business is unique, with its own set of challenges and opportunities. Overlaying a cookie-cutter template onto a complex business can only achieve limited results. AVATAR listens to the goals and vision and then assesses the baseline IT health to develop a proactive plan to bridge the gaps and align plans with a roadmap to meet the demand, realizing the return on investment that an effective use of IT can deliver.

The AVATAR Advantage uses a data-driven quantitative approach to measure over 300 specific metrics, measurable key performance indicators that can be reassessed over time to demonstrate progress and value. This ongoing reassessment every quarter provides input to checkpoint meetings, ensuring improvement is active and positively impacting the business. It also offers insights to confirm the roadmap is practical while providing a natural pause to pivot strategy as required. IT project management, through a series of improvements, will balance scope, time, and budget.

A virtual Chief Information Officer is assigned to understand the intricacies of your unique business. They ensure that proactive IT management is adequate for your use case, acting as a single executive-level interface responsible for your success. With extensive experience across many industry sectors, we pride ourselves in customizing roadmaps to maximize the return on your investment and the trust you put in our services. We aim to deliver value in every interaction.

Are you ready to find out more?

The AVATAR client retention rate is 97%, and the average number of incidents reported per user drops by over 65% following a 90-day onboarding period. Time can be spent more productively when it is no longer being spent doing repetitive tasks or trying to resolve IT errors. It’s time to work smarter, not harder.

We invite you to look at the AVATAR Managed Services website. Contact us today to explore how your business can leverage the AVATAR Advantage. We’re available 24x7x365 and look forward to applying our IT expertise to take your business to the next level.


AVATAR Client Retention Rate

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