Managed IT Services

Business Leaders need IT Predictability

Our team keeps you current, relevant, & competitive

Growing businesses prefer to focus on core competencies. Many are not versed in server upgrades, the latest security vulnerabilities, or optimum backup schedules. Most will struggle to attract or retain top IT talent for the expertise they need. Daily, weekly, and monthly operational tasks like backups, patching, and event log examinations are not likely automated. AVATAR adds value by taking away repetitive operational tasks and consistently delivering IT stability, sorting through the mountain of information and jargon to determine what matters most, what needs addressing, and how that can be achieved.

Business leaders need IT predictability – like a utility, always on. They need IT accountability — not just for fixing issues, but ideally for preventing issues in the first place. They need access to real-time data and the ability to disseminate that in a way that drives business outcomes, and they need the ability to scale.


Our Client Experience:

  • Instant response to an inquiry or problem, engaging with a team equipped to handle the call and eager to be a part of the solution
  • Trust that any necessary escalation will happen in a timely manner with effective communication with all stakeholders
  • High availability, secure data
  • Confidence in the readiness against cyber threats, being in compliance with your cyber-insurance policy
  • An account manager who understands your business and goals
  • An ongoing IT strategy with clear planning and regular reporting

Fully Managed IT Services

At AVATAR, we believe in providing a reliable and personal engagement designed to guide you through the various phases of operational maturity. We seek first to understand, then onboard in a way that stabilizes the environment and reduces IT risks, the number of issues that occur, and their severity. We regularly assess and quantify your IT environment against industry best practices, scoring up to 322 different indicators. One of our dedicated account managers will work with you to build a plan that fits your business situation and closes gaps. And, along the way, we will regularly measure and report on progress against the plan while proactively managing your entire IT infrastructure so that you don’t have to.

Co-Managed IT Services

If you already have IT staff, AVATAR can quickly provide the right level of expertise to augment your existing team without missing a beat. We can support your current in-house team with specific expertise on a project or interim basis.
For example:

  • IT project management support
  • Interim or fractional vCIOs who can provide strategy and operational oversight
  • Implement a mature ITIL framework that addresses ticketing workflows, documentation, change management, and runbook creation while eliminating the time to evaluate, select then implement these tools
  • Resources to support new integrations, new businesses, product lines, or business applications

managed it services Capabilities

IT Strategy

Assessing your IT environment and your business requirements, defining where you want to go, and a vCIO who is directly accountable to your leadership team.

IT Help Desk

No endless voice response systems. No hoops to jump through. No offshore service reps. Just world-class service to resolve issues and create a great customer experience.

Disaster Recovery

When disaster strikes – what is your plan? We will create custom, written disaster-recovery solutions to minimize downtime.

Microsoft 365 Support

Helping you set up and support Microsoft® applications to work anywhere, any place, and anytime.

  • Teams®, OneDrive®, SharePoint®, PowerBI®
  • Email security

Server and Network Management

  • Hosting, Cloud (Azure®, AWS), on-premise, or hybrid environments
  • Proactive update, upgrade, patching
  • VPN, private network management, routers/switches
  • Active Directory

WiFi Support

Tired of spotty coverage and connectivity issues? We’ll assess your entire network, including WiFi, and manage it to deliver secure, speedy, and reliable connectivity. We’ll troubleshoot, configure and manage your network, and deal with ISPs directly.

Managed Cybersecurity Services

  • Email & network security
  • Vulnerability assessments & PEN testing
  • Ransomware protection
  • Regulatory compliance

Mobile and Remote Workforce

  • Work from home and collaboration support
  • VoIP / telephony system support
  • Teams/SharePoint support

Vendor Management

In today’s digital age, one distinct element that determines an organization’s competitive edge is the quality of services provided by vendors and the ability to interoperate and collaborate within its value chain. With AVATAR, the buck stops with us. We manage the full lifecycle of issues and are accountable for resolving them so you don’t have to.

Keep your critical business information safe by staying ahead of the latest threats. Sign Up for a Free Cyber Insurance Covenants Assessment