We are a small, rapidly growing entrepreneurial company operating in the technology and cybersecurity industry. Our mission is to provide cutting-edge solutions and services to our clients, helping them navigate the complex world of cybersecurity and technology risks. As we continue to expand, we are seeking a talented and experienced Accounting Manager to join our dynamic team.

Position Summary: As the Accounting Manager, you will play a critical role in managing the financial operations of our organization. You will be responsible for performing and overseeing the day-to-day accounting functions, including month-end close, financial statement preparation, reconciliations, accounts payable (AP), accounts receivable (AR), billing, and general financial analysis. In addition, you will have the opportunity to contribute to the long-term growth of the company and establish a strong foundation for financial success.

Responsibilities:

• Manage the month-end close process, ensuring timely and accurate financial reporting.
• Prepare and analyze financial statements, providing insights and recommendations to support strategic decision-making.
• Perform account reconciliations to maintain the integrity of financial data.
• Oversee the accounts payable and accounts receivable processes, ensuring accuracy and timeliness of payments and collections.
• Collaborate with cross-functional teams to streamline processes and improve financial controls.
• Monitor cash flow and treasury activities, including cash forecasting and bank reconciliations.
• Conduct regular financial analysis, identifying trends and opportunities for cost savings or revenue enhancement.
• Develop and maintain strong relationships with external stakeholders, such as auditors, vendors, and clients.
• Ensure compliance with accounting standards, regulations, and internal policies.
• Provide guidance and mentorship to junior accounting staff members, fostering their professional development.
• Assist with special projects and ad-hoc reporting as needed.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field. CPA designation is a plus.
• 5-10+ years of relevant experience in accounting or a similar role.
• Extensive knowledge of Generally Accepted Accounting Principles (GAAP) and financial reporting requirements.
• Strong proficiency in accounting software and advanced Microsoft Excel skills.
• Proven ability to perform month-end close activities, financial statement preparation, and account reconciliations.
• Experience managing accounts payable, accounts receivable, billing, and collections processes.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Self-motivated and able to work independently, managing multiple priorities and meeting deadlines.
• A high level of integrity and a commitment to maintaining confidentiality.
• Knowledge of technology and cybersecurity industry trends and terminology is a plus.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous vacation and paid time off policy.
• Flexible work hours and a supportive work-life balance.
• Opportunities for professional growth and career advancement.
• A collaborative and innovative work environment.

Join our team and be part of a dynamic company poised for long-term growth in the technology and cybersecurity industry. Apply today to contribute your expertise and play a vital role in shaping our financial success!

Position Summary

Under the general supervision of the President, the vCIO’s principal role is to provide planning, budgeting, and strategic direction to our clients in relation to information technology and systems. This position focuses primarily on the business relationship with the client and leveraging ICG’s technical resources to improve its operational efficiencies. Client satisfaction, contract renewals, and discovering additional opportunities fall under the realm of the vCIO.

Acceptable Performance

To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role. The vCIO must be able to complete each essential job function satisfactorily.

Role and Responsibilities

• Manage the client on-boarding process and participate as necessary.
• Act as the main point of contact, expert, and ‘champion’ for Avatar’s relationship with the client and the client’s satisfaction and success.
• Develop an assessment of the current environment, annual strategic technology plan, and budget for each client
• Deliver monthly and quarterly reports around IT Support in regard to services provided and IT infrastructure health
• Provide a quarterly business review with clients in regard to IT plan and budget progress and their satisfaction with ICG support.
• Maintain communication with the IT SUPPORT Services Manager and NOC Leads to be aware of issues and trends in regard to Support.
• Maintain communications with the IT SUPPORT Consulting Manager to be aware of issues/risks/changes in scope with consulting project completion.
• Coordinate a satisfaction survey for Services and Consulting groups
  Team Leader

Responsibilities

• Work closely with Net Admin Team
• Works with team leads from other service delivery areas to develop assessments of client networks
• Mentor and train other vCIO’s
• May handle HR functions (vacation approvals, etc…)
• Works hand in hand with Technical Services
• Manager to achieve the goals
• Organize and conduct daily/weekly/monthly huddles and meetings with the team

Qualifications and Education Requirements

• Communication, Oral – Speaks clearly and persuasively; listens and gets clarification; response well to questions; demonstrates group presentation skills; participates in meetings.
• Communication, Written – Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
• Business Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
• Thorough knowledge of Microsoft solutions.
• Thorough knowledge of anti-x solutions, switching, routing, and wireless technologies including virtual private networks (VPN)
• The ability to link IT systems to business objectives
• Knowledge of technology trends likely to impact the customer
• A firm grasp of IT project planning and management
• Experience in the IT budgeting process
• Analytical Skills – Ability to use thinking and reasoning to solve a problem.

Skills & Abilities

Experience: 6 plus years of experience in network / IT systems and troubleshooting steps.

Computer Skills: Extensive proficiency with information technology regarding both hardware and software. In-depth knowledge of Microsoft server, Thin clients, VPNs, and desktop operating systems, specifically Server 2008 and 2012 and Windows 7 and 8.

Certifications: Security +; Microsoft Server and Workstation; A+

POSITION SUMMARY

This position manages the network and server infrastructure of managed service customers. The Technical Alignment Specialist (TAS) is the primary contact for the customer and ensures that service delivery aligns with company standards. This individual will have an in-depth knowledge of the customer with the desired goal of reducing the amount of reactive support required for the client. Customer satisfaction and low tickets per endpoint is a primary objectives of the Network Admin accomplished through the deployment and adherence to corporate Best Practices. The Team Leader will be a mentor and the first point of escalation for the other Network Admins.

ACCEPTABLE PERFORMANCE

To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role. The Network Admin must be able to complete each essential job function satisfactorily.

ROLE AND RESPONSIBILITIES

• Promote and represent the corporate culture and core values in all aspects of your job duties. As a Team Leader, you should encourage and foster this behavior in your team.
• Develop and maintain knowledge of client networks
  • Network snapshot
  • Hardware and software inventories
  • Updating configuration records in ConnectWise PSA
  • Basic understanding of Line of Business (LOB) applications and associated vendors
• Perform regular onsite services
  • Check server/network health
  • Monitor tools/application health
  • Check logs & maintains backups
  • Perform restoration tests
  • Provide technical support & user issues
  • Develop a relationship with the client
  • Simple implementation of new technology
• Onsite proactive services
  Implement the Avatar “Company Way”
  • Implements & helps define best practices
  • Administration checklist
  • Verification of remote services
  • Develops best practices spreadsheet
  • Works with vCIO to assess and minimize business risk
  • Evaluate and recommend new software, hardware, or upgrades
• Ensure client satisfaction
  • Is technology functioning properly?
  • Coordinates with vCIO to implement technology to meet business goals
• Perform any other tasks assigned.
• Organize and conduct daily/weekly/monthly huddles and meetings with the team

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Communication, Oral – Speaks clearly and persuasively; listens and gets clarification; response well to questions; demonstrates group presentation skills; participates in meetings.
• Communication, Written – Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
• Problem Solving – Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group-solving situations.
• Business Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
• Team Builder – Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem-solving situations.
• Analytical Skills – Ability to use thinking and reasoning to solve a problem.

SKILLS & ABILITIES

Experience: 4 plus years of experience in network / IT systems and troubleshooting steps.

Computer Skills: Extensive proficiency with information technology regarding both hardware and software. In-depth knowledge of Microsoft server and desktop operating systems

Certifications: Microsoft Server and Workstation; A+

POSITION SUMMARY

This position is responsible for providing technical assistance and support via phone calls and e-mails from customers related to computer systems. A help desk specialist responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. If there are any issues or changes required, such as forgotten passwords, viruses, or email issues, the help desk will be the first person employees will come to. Customer satisfaction, quick response, and resolution time per ticket are primary service levels of the help desk. Any escalations will be given to the first available Net Admin.

ACCEPTABLE PERFORMANCE

To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role. The Help Desk technician must be able to complete each essential job function satisfactorily.

ROLE AND RESPONSIBILITIES

• Promote and represent the corporate culture and core values in all aspects of your job duties. As a Team Leader, you should encourage and foster this behavior in your team.
• Develop and maintain knowledge of client networks
  • Network snapshot
  • Hardware and software inventories
  • Updating configuration records in ConnectWise PSA
  • Basic understanding of Line of Business (LOB) applications and associated vendors
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone
  • Ask questions to determine the nature of the problem
  • Install, modify and repair computer hardware and software.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Run diagnostic programs to resolve problems
  • Install computer peripherals for users
  • Train computer users
• Implement the Avatar “Company Way”
  • Implement best practices
  • Work with Net Admin to evaluate and recommend new software, hardware, or upgrades
• Ensures client satisfaction
  • Ask about any other outstanding problems
  • Follow up with customers to ensure the issue has been resolved
• Perform any other tasks assigned.

TEAM LEADER RESPONSIBILITIES

• The first line of contact for support by end users
• Works closely with the Net Admin team
• Mentors and trains other Help Desk personnel
• Organizes and conducts daily/weekly/monthly huddles and meetings with the team

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Communication, Oral – Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Communication, Written – Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
• Problem Solving – Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group-solving situations.
• Business Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
• Team Builder – Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem-solving situations.
• Analytical Skills – Ability to use thinking and reasoning to solve a problem.

SKILLS & ABILITIES

• Experience: 2 plus years of experience in network / IT systems and troubleshooting steps.
• Computer Skills: Extensive proficiency with information technology regarding both hardware and software.
• In-depth knowledge of Microsoft server and desktop operating systems, specifically Server 2008 and 2012 and Windows 7, 8, and 10.
• Certifications: Microsoft Server and Workstation; A+

POSITION SUMMARY

This position is the first step in our onboarding process and requires extensive interpersonal skills. The position requires the ability to use a telephone to call potential clients and deliver our message regarding a different perspective on business information technology results and cost. The ability to set appointments with the ideal potential client is imperative.

ACCEPTABLE PERFORMANCE

To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role. The Inside Sales Representative role requires each essential job function to be completed satisfactorily.
ROLE AND RESPONSIBILITIES
Source new inside sales opportunities through calls and emails.
Develop a call plan and call log to meet the goals of calling contacts.
Successfully set up 3-5 meetings a week for Executive Team.
Understand the ideal client type and how to best reach that ideal client.
Achieve quarterly quotas by setting up appointments and conversions.
Route qualified opportunities to the appropriate sales executives for further development.

QUALIFICATIONS AND EDUCATION REQUIREMENTS
Organization – Maintains and follows processes; keeps records of tasks completed; maintains and follows the schedule of required tasks.
Self-Motivated – Performs the work role without constant supervision; proactively looks for tasks that can be automated; Create and follow a schedule.
Business Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
Discipline – Ability to follow instructions exactly as they are described.
Perform any other tasks assigned.
SKILLS & ABILITIES
Experience: At least two years experience with an inside sales telemarketing position, preferably setting appointments in a business-to-business environment. You must have a proven track record for success.
Computer Skills: Excel, Word, Outlook, CRM.

POSITION SUMMARY

Under direct supervision, installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the university community. Resolves routine technical problems. May train student employees.

DUTIES AND RESPONSIBILITIES

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

Essential Functions:

Experience:

One (1) plus years of experience directly related to the duties and responsibilities specified.

Knowledge, Skills and Abilities:

POSITION SUMMARY

The Accounting Manager will plan and direct the accounting activities of the department.

DUTIES AND RESPONSIBILITIES

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs. 

Essential Functions:

Secondary Functions:

Supervisory Duties:

None

JOB SPECIFICATIONS / QUALIFICATIONS

Training and Certifications:

Experience:

Five years or more of related experience required.

Knowledge, Skills and Abilities:

Position Summary

This position is the first step to our onboarding process and requires extensive interpersonal skills.  The position requires the ability to manage clients, vendors and contractors to successfully deliver projects on-time and within budget constraints. 

Acceptable Performance

To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role. The ideal candidate will have working knowledge of ConnectWise Manage Project. As a Project Coordinator, you will be responsible for supporting the coordination and execution of projects across various departments and teams. While familiarity with ConnectWise Manage is preferred, we are open to candidates with limited exposure to the platform who are eager to learn and grow in their role. This is an excellent opportunity to gain hands-on experience in project coordination and develop skills in ConnectWise Manage.

The Inside Sales Representative role requires each essential job function to be completed satisfactorily.

Role and Responsibilities

1. Project Support: Assist in coordinating and monitoring the progress of projects, ensuring adherence to timelines, milestones, and budgetary constraints.
2. Documentation Management: Maintain project documentation, including project plans, schedules, status reports, meeting minutes, and action items, ensuring accuracy and accessibility for project stakeholders.
3. Task and Resource Coordination: Collaborate with team members to assign tasks, track progress, and ensure resource availability to support project deliverables.
4. Communication Facilitation: Assist in facilitating effective communication among project team members, stakeholders, and management, providing updates, addressing concerns, and fostering collaboration.
5. Risk and Issue Tracking: Support the identification, tracking, and resolution of project risks and issues, escalating as necessary to minimize potential impacts on project outcomes.
6. Change Control Assistance: Assist in managing project changes by tracking change requests, coordinating approvals, and communicating changes to relevant stakeholders.
7. Meeting Coordination: Schedule and coordinate project meetings, prepare agendas, document meeting minutes, and track action items to ensure follow-up and accountability.
8. Quality Assurance: Assist in reviewing project deliverables to ensure compliance with established standards, specifications, and client requirements.
9. Continuous Learning: Actively participate in training programs and self-directed learning opportunities to enhance knowledge of project management principles and ConnectWise Manage capabilities.

Qualifications and Education Requirements

• Minimal experience in project coordination or a related role, preferably with exposure to project management methodologies.
• Familiarity with project management concepts and terminology.
• Basic understanding of project documentation and reporting.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and meet deadlines in a dynamic environment.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Eagerness to learn and develop skills in project coordination and ConnectWise Manage.

Skills & Abilities

Experience: At least two years’ experience within a corporate setting, preferably working on projects with timelines and deliverables in a business-to-business environment. You must have a proven track record for success.             .

Computer Skills: Excel, Word, Outlook, MS Project, CRM.