Co-Managed IT Services

Co-Managed IT Services to Empower Your Internal Team

Simplify your IT with AVATAR’s fully managed services — proactive monitoring, security, support, and strategy tailored to help your business scale with confidence.

Partner with AVATAR to strengthen your internal IT team with expert support, project leadership, and scalable resources tailored to your business needs.

Empower Your IT Team With the Right Tools and Talent

AVATAR’s co-managed IT services give your in-house staff the bench strength and strategic guidance they need—without the burden of doing it all alone.

Your internal IT team knows your business—but they can’t do everything. Whether you’re short on time, tools, or technical expertise, AVATAR provides the flexibility and experience to close the gaps. Our co-managed model enhances your existing team with specialized resources, strategic planning, and enterprise-grade tools—so you can keep delivering IT excellence without burning out.

How Co-Managed IT Works:

AVATAR integrates with your existing IT team to support projects, processes, or strategic initiatives, including:

  • Fractional or interim Strategic Advisor to guide long-term IT strategy
  • Project management support for migrations, upgrades, or compliance
  • Implementation of mature ITIL processes: ticketing, documentation, change management
  • Tool stack consolidation — we bring the platforms, so your team doesn’t have to vet and buy them
  • Resource support for new locations, product lines, or complex integrations

Real Partnership, Real Results

We don’t replace your team—we make them stronger. From strategy to execution, AVATAR delivers a co-managed experience that fits seamlessly with your goals and workflows.

What It’s Like to Work with AVATAR

“Instant response and escalation when needed.”
“Our account manager truly understands our goals.”
“We no longer worry about compliance or backups; AVATAR has it covered.”

Services Included with Co-Managed IT:

  • Supplemental Help Desk Support
  • Ticketing System Integration
  • Fractional CIO Services
  • IT Project Management
  • Patch Management & Endpoint Monitoring
  • Backup & Disaster Recovery Strategy
  • Cloud Administration (Microsoft 365, Google Workspace, Azure)
  • Network Monitoring & Alerting
  • Cybersecurity Tool Deployment (EDR, MFA, etc.)
  • Compliance Support (HIPAA, NIST, SOC 2)
  • Risk Assessments & Incident Response Planning
  • Documentation & SOP Development
  • ITIL Framework Implementation
  • Staff Augmentation (Tier 2/3 support or overflow)
  • After-Hours or Emergency Support
  • M&A and New Business Integration Support
  • Strategic IT Road mapping & Planning
  • Technology Assessments & Health Checks

IT Services Comparison Chart: Fully Managed vs Co-Managed

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