How do you perceive your Managed Service Provider?

Many business owners recognize gaps in their expertise. At the same time, they may excel in their core fields and offer top-quality products or services; navigating the complex and ever-evolving IT landscape can take time and effort. Hiring an in-house IT expert to manage cyber threats, stay current with technology, and ensure a strong return on investment isn’t always feasible. This is where Managed Service Providers (MSPs) come in—IT specialists who support and enhance their clients’ technology infrastructure.

In conversations with clients and prospects, it’s clear that there are significant differences between MSPs that merely fulfill service agreements and those that engage in true collaboration. The latter become trusted partners, integral to their client’s success. This partnership benefits both parties and can lead to remarkable outcomes.

In a competitive market, exploring all options and understanding the alternatives available is essential.

Cookie-Cutter vs. Custom Solutions

Many Managed Service Providers (MSPs) impressively present their service offerings and levels. However, applying a one-size-fits-all IT formula across diverse industries often fails to address each company’s unique opportunities and challenges. AVATAR takes a different approach. They prioritize understanding each client’s specific goals and challenges, crafting a customized plan for managed or co-managed services tailored to their unique situation.

The process begins with a comprehensive baseline assessment using hundreds of quantitative measurements. This initial evaluation helps establish the current status, allowing AVATAR to develop an effective action plan to achieve compliance, enhance productivity, and stabilize escalating IT costs and risks associated with IT issues.

Doing Work FOR YOU vs. Doing Work WITH YOU

AVATAR believes that providing managed service solutions goes beyond simply ticking boxes and claiming tasks are complete. True collaboration involves creating an action plan together, exchanging ideas, and leveraging the strengths of both parties. While the client understands the nuances of their business, AVATAR brings extensive IT expertise to the table, offering various tailored solutions. Engaging in open discussions and working collaboratively will likely yield the best business outcomes and ensure client satisfaction.

Keeping IT a Mystery vs. Embracing Open and Honest Communication

A common pain point for clients seeking to partner with AVATAR is their previous experiences with a perceived lack of visibility into the health and performance of their IT infrastructure. Some companies find it easier to maintain the myth that only Managed Service Providers (MSPs) possess the necessary expertise to deliver essential IT services for today and the uncertainties of tomorrow. This approach often leads to sticking with generic plans and avoiding challenging questions to keep contracts intact.

AVATAR views this lack of transparency as a missed opportunity. Both parties can thrive by fostering a proactive, collaborative, and open dialogue. AVATAR ensures their solutions are optimized, budget-friendly, and timely while clients better understand their IT investments and how they contribute to overall success. This builds trust, which is not expected from day one but must be earned over time. Every interaction with AVATAR is designed to provide value to the client.

This commitment to transparency extends beyond routine operations to more challenging conversations that arise over time, significantly when external events impact services or increase costs. Prompt action and learning from the experience are crucial in situations like a security breach.

Customer Retention: Our Commitment to Client Success

Our clients are our greatest testament to success, and we take immense pride in our high customer retention record. We earn our clients’ trust through hard work and a commitment to always “go the extra mile.” We understand that our clients interact daily with our staff and place their trust in them. That’s why our most valuable asset is our dedicated team of IT professionals who communicate effectively, remain calm under pressure, and are genuinely invested in the success of our partners.

Jason Wright, CEO of AVATAR Managed Services, states, “Our compassionate staff are industry experts who understand your business and are committed to helping you grow while keeping your company secure. We will earn the right to be your Managed Service Provider and partner by providing value in every interaction. We recognize the complexity of technology and how dependent we have become on it, which makes us sensitive to your frustrations.”

How Can AVATAR Help?

If you are still looking for a quantitative picture of the IT health of your business, we know we can help. Our system for calibrating and onboarding clients has been honed over the years. Clients today expect their data to be protected and secure, and practical strategies exist to minimize risk within your organization. With clients across various industries, we listen to your unique challenges and opportunities to create a tailored cybersecurity roadmap. As a premier provider of IT Managed Services in Houston, we focus on our area of expertise, allowing you to concentrate on your core business.

Are you interested in finding out more? Give us a call today!