Coming Q4 2025
Faster, Smarter Client Support Powered by Microsoft Dynamics 365

At AVATAR, innovation starts with you. That’s why we’re transforming the way we serve and support our clients, making every interaction faster, smarter, and more connected.

Beginning in Q4 2025, we’re launching Microsoft Dynamics 365 Customer Service Enterprise to elevate your experience from every angle. This powerful platform brings AI-driven insights, unified communication channels, and personalized service, all designed to keep your business moving without interruption.

How This Upgrade Elevates Your Experience

Faster, Proactive Support
AI-driven insights and intelligent automation help us identify and resolve issues sooner—often before they affect your operations. Our goal is to keep your systems running smoothly, minimizing downtime and disruption.

Consistent, Connected Experiences
No matter how you reach us—by phone, chat, email, or through our new self-service portal—your information and history travel with you. That means faster resolutions, fewer repeated details, and a seamless support experience every time.

Personalized Service
Dynamics 365 gives our team deeper visibility into your systems and preferences. This allows us to tailor guidance, anticipate needs, and deliver solutions aligned with your specific business goals and setup.

On-Demand Self-Service
You’ll gain secure access to knowledge of articles, support resources, and virtual agents 24/7. Whether you’re opening a case, tracking progress, or finding quick answers, you’ll have more control and flexibility at your fingertips.

Continuous Improvement
Through unified analytics and feedback, we’ll continuously monitor performance and refine how we serve you—ensuring that every interaction gets smarter, faster, and more efficient over time.

Why It Matters

This upgrade reflects our ongoing mission to deliver exceptional, human-centered service, where technology enhances connection, and does not replace it. By combining Microsoft’s industry-leading tools with AVATAR’s hands-on approach, we’re creating a support experience that’s more intelligent, transparent, and personal than ever before.

Stay tuned for launch updates as we prepare to deliver the next evolution of client care.