CASE STUDIES

Katz Coffee Cuts IT Incidents by 65% with AVATAR Advantage

Client Overview

Katz Coffee, a Houston-based specialty coffee roaster, is known for its commitment to quality and community. As the company expanded its footprint and deepened community engagement, it needed a secure, scalable, and stable IT environment to support growth.

Challenge

Katz Coffee’s existing IT setup lacked proactive oversight, strategic planning, and alignment with industry standards. Without a trusted partner to guide its IT investments, the company faced inefficiencies, higher risk of cyber threats, and unpredictable costs, leaving business operations vulnerable.

Solution

Katz Coffee partnered with AVATAR Managed Services and adopted AVATAR Advantage, a comprehensive managed IT service designed to provide:

• Defense in Depth: Multi-layered cybersecurity protocols tailored to protect against evolving threats.
• Framework Alignment: IT systems assessed and aligned with over 300 industry best practices, tracked via a Technical Assessment Score (TAS).
• Executive IT Leadership: A dedicated virtual CIO (vCIO) provided executive-level guidance and accountability.
• Proactive Support: Continuous monitoring and maintenance reduced incidents and improved system health.
• Strategic Roadmapping: Annual IT roadmaps ensured technology investments aligned with business goals.

Results

• Incident Reduction: Katz Coffee saw a significant drop in monthly IT incidents—from 1.5 per user to just 0.5 within 90 days.
• Predictable IT Costs: AVATAR’s inclusive pricing model eliminated surprise expenses, allowing Katz Coffee to budget confidently.
• Stronger Security Posture: With proactive cybersecurity and compliance support, Katz Coffee strengthened its defenses against threats.
• Strategic Growth Enablement: IT became a driver of innovation rather than a source of disruption, supporting Katz Coffee’s expansion and community initiatives.

Conclusion

By partnering with AVATAR Managed Services, Katz Coffee transformed IT from a reactive support function into a proactive, strategic asset. With AVATAR Advantage, Katz Coffee now operates on a secure, reliable foundation, allowing its team to focus on what matters most: crafting exceptional coffee and building meaningful community relationships.

“It was pretty perfect from the beginning; it all fell into place.”
— Katz Coffee Leadership